The after-sales department for all products is located in Belval (Esch-sur-Alzette).

The after-sales for the ZERO motorcycles is done in our Luxembourg-city facilities. Please take an appointment by phone on the 45 24 14.

AFTER SALES SERVICE

  • After 6 months, 15 EUR minimum fee payable for diagnosis of a fault immediately. Then calculated by 1/4 hour (15 minutes).
  • You agree to pay 90 EUR ttc (1:30) maximum. Beyond that amount one of our technicians will contact you to confirm.
  • Parts can possibly be paid under warranty depending on the warranty conditions of the product.
  • Travel costs: 1 EUR ttc / km

WARRANTIES

  • Warranty 24 months on new merchandise. Warranty of 6 months on the batteries, except noted so.
  • Pedego: 36 months on the battery, 24 months on the rest
  • Arcade Cycles: 24 months on the parts, 5 years on the frame
  • E-Twow: 12 months on the battery
  • Zero Motorcycles: 5 years on the battery, 24 months on the rest
  • Smartboards are not waterproof as are not some other devices. The use under rain is not advised and every damage caused by water will not be taken under warranty. Please inform yourself about wether is is water proof or not.
  • Every problem or broken part because of the usage of the device which is not a construction defect will not go under warranty.

NINEBOT INFORMATIONS

  • Before using Ninebot, make sure to apply the latest update of the firmware. For this you just need to install and connect the app on iOS and Android to your Ninebot by turning the "alarm" on. (simply launch the app with Bluetooth turned on, no need to make Bluetooth pairing)
  • For Ninebot Elite, carefully handle the rubber feed flap. It is very fragile. A damage of it is not considered under warranty. We are aware that this is a design error.
  • Make sure that the Ninebot is connected to a power every 10 days minimum! If ever lithium batteries discharge completely they become unusable and can not be replaced under warranty.

E-TWOW INFORMATIONS

E-twow do not advise the use of their E-Twow in the rain.
This is for security reasons (thin wheels may slip), but also because the screen is not resistant to heavy rain.
The damage of the screen due to rain does not pass under warranty.
However, if you must use it in the rain, you can protect the openings of the box containing the screen with silicone or tape.

Here is the procedure how to do it. You can easily do it yourself but you can also ask us to do it.